Return Policy
We want you to love your order from Kim Gee Studio. If something isn’t quite right, here’s how returns work:
Returns & Exchanges
You may return or exchange eligible items within 14 days of receiving your order.
Items must be unused, in original packaging, and in resaleable condition.
Custom or personalised items (including paintings) are non-returnable unless they arrive damaged or faulty.
Event tickets may only be returned more than week before the event date. Within one week of the event, they are non-refundable but may be resold and transferred to another person.
How to Start a Return
Email us at hello@kimgeestudio.com with your order number and the reason for return.
We’ll confirm your return and provide instructions.
You are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds
Refunds will be issued to your original payment method once we’ve received and inspected the item.
Please allow up to 10 business days for processing.
Shipping costs are non-refundable.
Damaged or Faulty Items
If your order arrives damaged or faulty, please contact us within 7 days with photos, and we’ll arrange a replacement or refund.